(4.0 / 5)1311+ Ratings

Playpaw UK Reviews

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Overall Rating

4.0

6 Reviews

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About Playpaw UK

Playpaw.co.uk is a pet care store that offers a variety of products and services. The store has received mixed reviews from customers. Some customers have praised the excellent customer service and the quality of the products. For instance, one customer mentioned that the harness they bought from Playpaw was the only one that fit their large dog properly. Another customer was happy with the papoose they ordered for their old dog. The company was commended for its superb communication and hassle-free exchange service when the product was too big.

However, some customers have raised concerns about the quality of certain products. One customer reported that the backpack they bought for their puppy broke prematurely and they were disappointed with the quality. Another customer mentioned that the flopping fish toy they bought for their puppy had to be stitched multiple times due to the puppy being rough with it. They suggested that the product could do with a tougher outside covering.

In terms of services, the company has been praised for keeping customers informed about delivery statuses, especially during disruptions like strikes. However, one customer expressed dissatisfaction with the company's response when they sought a refund for a product they were not happy with. They were given a voucher code for the same price but were not keen on buying the same product again. They also mentioned that the range of products available was small and that the dog bed they wanted to buy had been out of stock for over nine months.

Overall, it appears that while Playpaw.co.uk has some high-quality products and good customer service, there are areas where improvements could be made, particularly in terms of product quality and availability.

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Playpaw UK Customer Reviews (6)

0/5

Jesus Setser

Verified Buyer

Feb 14, 2023

Edmee Trudeau

Verified Buyer

Feb 12, 2023

Cinzia Milano

Verified Buyer

Feb 12, 2023

Markus Walter

Verified Buyer

Feb 11, 2023

Kimberly Dickerman

Verified Buyer

Feb 9, 2023

Sylvia Meeks

Verified Buyer

Feb 8, 2023

Playpaw UK Customer’s Q&A

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Playpaw UK FAQs

Playpaw.co.uk Return Policy?

Based on the available information, Playpaw.co.uk does not seem to have a clear return policy. Some customers have reported issues with product quality and difficulty in obtaining refunds. In one case, a customer received a voucher code for the same price instead of a refund. However, another customer reported a successful exchange for a different size product.

Regarding the shipping policy, Playpaw.co.uk offers free shipping on orders over £30. However, it appears that the items are shipped from China, and the website does not explicitly state this. Some customers have reported long delivery times and difficulty tracking their packages. In some cases, customers were issued a shipping refund due to delays.

Please note that this information is based on customer reviews and may not fully represent the company's official policies. It is always recommended to contact the company directly for the most accurate and up-to-date information.

About Playpaw.co.uk Popular Products and Services?

Playpaw.co.uk is a pet store that offers a variety of products and services. Some of the popular products include backpacks, dog beds, harnesses, and papooses. The backpacks are designed for carrying puppies, but some customers have reported issues with the quality and durability of these products. The dog beds are another popular item, but they have been out of stock for a considerable amount of time. The harnesses have received positive reviews for their fit and effectiveness in controlling dogs, especially larger breeds. The papooses are recommended for older dogs who can't walk far. They also offer a product called the Floppy Fish, which is a toy designed for dogs, but it has received mixed reviews regarding its durability. Another notable product is the Orthopedic Anti-vomiting Cat Bowl station, which is well-made and competitively priced. The customer service of Playpaw.co.uk has been praised for its excellent communication, but some customers have reported difficulties in contacting them. Overall, the quality and availability of products, as well as the effectiveness of customer service, seem to vary. It's recommended to read reviews and consider individual pet needs before purchasing.

What are the accepted payment methods?

PlayPaw UK accepts all major credit cards including Visa, Mastercard, and Amex, as well as express payment and checkout options such as Paypal and Apple Pay.

How long does it take for my order to be processed and shipped?

All orders are processed within 48 hours or 2 business days and sent to warehousing for dispatch. Priority processing is also available for an additional fee to ensure your product is sent within 24 hours or 1 business day.

What should I do if my product is damaged or I received the wrong item?

Please inspect your order upon reception and contact PlayPaw immediately if the item is defective, damaged, or if you received the wrong item. PlayPaw will evaluate the issue and make it right.

What is the return and refund policy?

PlayPaw UK has a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Contact support@playpaw.co.uk to start a return.